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Pissed Consumer Interviews ?

I’ve had the worst experience with 2 separate locations that I’ve ever had at a shop. I gave them my car for 48 hours to get rear tires and an alignment and they didn’t do my alignment but did give me paperwork showing that it was done. It still pulled to the left and the steering wheel was still crooked exactly how it was when I pulled it in. I dropped it off and waited 2 an 1/2 hours before I took the car away from them because they hadn’t even pulled it into the shop. I took it to another location just for a 30 minute alignment job and 2 and 1/2 hours later I got it back and they told me that it wasn’t even done the first time. The alignment is better but now the pull is slight and the steering wheel is crooked to the other side. I believe tire discounters is on its death throws and over booking to delay shutting down local shops. I hear their workers are not taken care of and this is reflected in their attitudes. All of my encounters were very stand offish and impersonal. It’s very clear that tire discounters time is much more important than the customers, especially if you want to take the free service they offer. Paying customers with harder tasks would come and go as I wait. I have connections to a prestigious social platform and I will make sure that my fellow people are made aware of my experience and what I believe corporate tire discounters is pushing down the hill to their branches.
Took them up on their free alignment with any tire purchase since I needed my 2 front tires replaced after installing new tie rods and ball joints. They were supposed to call me when my tires arrived (they had to order them), but they never called. I called and they...
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Anonymous
Anonymous

Yeah i actually paid for my aligment and it's off too all they had to do was fix my toe where I replaced the tie rod assembly and they got it close but still not where it shou...

Anonymous
Anonymous

good tro know, i was heading there myself today. NOT NOW

3.3
I didn't like
  • Service
#629867
Didn't have time to put tire on and then gave us the wrong one and then said they fixed and they didn't!!!!! Wouldn't give us our refund!!!!!!! I'm so pissed!!!!!!! Never go there for anything shady service!!!!!!!
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TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Thank you for alerting us of your experience. Our apologies for any issues you had with your tire installation. We need to confirm which location you visited and your contact ...

#618380
Hilliard fishinger location-Older guy manager there had no sense of when any bays would be finished. He wanted me to leave my car at 1:00 appt and said I may need to wait until 4 before it finished. Unwilling to work with me or call me once a bay was getting close to...
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Anonymous
Anonymous

Unsatisfactory wait time. Any and everything is a 2-4 hour wait. Service team has no regard for customer's time schedule even when customer explains their time schedule. will...

1.0
#617887
Tire Discounters - Transmission Flush Review from Lawrenceburg, Indiana
Took my 2004 venture to have tranny flush done. After being home for the hours went to store noticed tranny was slipping car was 3 plus courts low added one court to get vehicle home. Picts is with one court added
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Anonymous
Anonymous

They're quarts, not courts

2.5
#617871
Tire Discounters - Tire Balancing Review from Louisville, Kentucky
Tire Discounters - Tire Balancing Review from Louisville, Kentucky
Tire Discounters - Tire Balancing Review from Louisville, Kentucky
I have been to this location before with a bad experience but management helped me greatly since it took so long and they were unable to address all of my concerns. So I decided to give them another chance. Today it took 2:45min for tire balancing and a oil change....
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TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Hi, We would like to know more. Would you mind emailing us details about the location visited and your contact information so that we can connect you with the regional manager...

took a rim to have them measure so they would not get them wrong, but they did anyway. manager came to my house with a hand fool of spacers to make them work. I called head office told them what happened they said I had no proof that he came to my house so they did...
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#594789
Went to tire discounters on Springboro Pike Miamisburg Ohio. Purchased four tires and a tire sensor. When I got in my car the tire sensor still was not functioning properly. The manager said it was in learn mode and it should register within a couple of minutes if not...
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#587250
Waiting on oil change & tire rotation; full road hazard protection; had an appointment; 90 minutes, Shop floor manager, James take me to 2006 Chevy Maxx on lift; oil change not done; my own oil sitting not open; James says brake pads down to 30%; does not have an...
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2.2
Riverside, Ohio
#569042
I bought a tire one year ago. I only have 600 miles on the tire. I got a warranty with it. My tire got a bulge on the inside of the tire and they will not make it good. They said it was driving over a pot hole. I only drive a short distance a day and there are NOOOOO...
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1.0
I didn't like
  • People or the service
#568098
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Tires Review

I went to the troy ohio branch and was highly disappointed. I bought my tires off of a online website. It took 2 hours to mount and balance them. Next day i noticed a hub cap was missing and the lug nuts were loose.. It could have cost me my life. These guys are NOT professionals. I will never go back to another tire discounters. Management was terrible.
#562150