Tire Discounters
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Tire Discounters
Today is Feb. 5th 20019 my wife took our 2015 Dodge Journey Crossroad to Tire Discounters on Bardstown Rd. in Louisville Ky.
about an hour ago, she bought 4 new tires over $700 worth of tires.
She left out trying to get to work and didn't have the time to stay for the FREE wheel alignment.
She stopped to get gas while pumping the gas she noticed that the two rims on that side of the car were damaged. She went back to the tire store and made it known that this had happened.
Someone came out and took a look at the rims and told her that they did not do this, she must have did this while driving!
She called me and sent me pictures of the damage. She told the man " My husband takes very good care of this car and he washes and cleans it all the time and he would have noticed any obvious damage like this.
I look at the picture she sent and I noticed something,
1.The damage was fresh
2. The damage on each rim had the exact same groove pattern, if it were damaged while driving as Tire Discounters claimed, a moving car with that type of weight will literally bounce off of an obstacle and never have the exact same pattern of damage.
3. The damage on both rims is the same length, how do you have random damage WHILE DRIVING and have a the same pattern and the same length damage.
4. To make things worse, they realized they damaged the rims, and took the oil they use for mounting and some dirt and tried to make the damage look old, it just looks like a new gouge with some dirt.
I am called some legal counsel today, because it is mighty suspect that my wife and I never seen any damage to our vehicle , a vehicle that we keep very clean, and just so happen the day that she gets tires , the rims get damaged out of the clear blue.
Tire Discounters damaged out property and they are trying to hide it and they think denial is going to get them out of it, but not this time.
There are a million venues and channels to access, they will pay for my property.
- Damaged my rims while mounting my full set of new tires
Preferred solution: I want Tire Discounters to repair my rims
Awesome
TERRIBLE experience & Rip Off
On Saturday, May 18, I went to Tire Discounters on Lascassas Pike in Murfreesboro, Tennessee to have a tire repaired, if possible, or replaced. The Passenger side rear tire had gone flat the previous week and I had put Green Slime in it in an effort to repair it.
I spoke with the general manger, Emmanuel, that day and he said they'd take a look at it to see if it was repairable and give me a call.
Shortly after leaving, Emmanuel called and re-confirmed that it was the Passenger rear tire that he needed to look at.
About an hour or so later, Emmanuel called and told me that they looked at the tire and due to the green slime, it was not repairable and needed to be replaced. He also told me that two of my other tires were bald and needed replacing. I let him know we had just replaced two tires in March that still should be in good shape and he said that these must be the other two that needed replacing. Taking him at his word, I agreed & paid $402 to have three new tires put on my car (One to replace the tire with the green slime issue and two to replace the older two tires on the car).
Within a few days of picking up my car with the new tires, I noticed that my car was still making the sound at higher speeds it had been with the green slime tire.
I asked my husband to swing by Tire Discounters on his day off, Wednesday May 22, and have them recheck it and make sure it was balanced correctly and everything was okay from their work on that previous Saturday.
Upon arrival, they discovered two object in my passenger rear tire. Thinking this was one of the tires I purchased from Discount Tires in March, I took it across town to have them repair it since it should be under warranty with them. When they took that tire off to look at it, we discovered it was filled with green slime...it was the original tire I had asked Tire Discounters to inspect and repair/replace on Saturday....except they had left that tire on, untouched, and replaced another one. Not only that, but Discount Tires confirmed that the two tires they put on my car in March were no longer on the car....meaning, Tire Discounters took my two, barely used tires off my car and replaced them, despite them being brand new and not needing replacement.
When I returned to Tire Discounters to figure out what happened, I was talked to dismissively and like I did not know what I was talking about.
Emmanunel insisted that they changed the tire with the green slime in despite me having photographs of the tire with the slime in it. The other tire store has also held on to the tire for us to pick up for proof. I also have the receipt showing what tires were put on my car in March that are no longer there. They were taken off my car by Tire Discounters on Saturday.
I tried to show Emmanuel and he said he didn't need to see the receipt and that he knows what he did and he didn't do that.
He tried to give me coupons to remedy the situation which I refused (Why would I trust this company with my car after they messed up so badly and are refusing to fix it or make it right?)
To say I am incredibly upset & disappointed in this company would be an understatement. I've contacted corporate and am awaiting a response.
Preferred solution: Full refund
Colerain staff
Tried to sell me something I didn't want
I went to Tire Discounters with some knowledge of what I wanted to buy, first the guy tells me the rims I want to put the tires on wont fit the car due to the brake calipers. (WRONG, the rims fit perfectly) second, he told me he could not give me the warranty if he mounted them.
(Well I got it at Goodyear) Third, He tried to sell me a different tire that would fit the same rim for more than twice the price of the tires I wanted. (Whatever happened to customer is always right)?
- No pros
- Just a bunch of cons
Worst workmanship I have ever had
Poor service
Went to have 2 front tires put on the car then the car wouldnt start they said they tried to call us to tell us it wouldnt start in which they lied about calling us that was day one they also said how the car needed a new starter which was wrong it was the battery they also could not charge the car cause it was on another car when they did charge the car they stripped the cables on the battery. People at the desk were sooo
Rude i had no car for 3 days.
Never fix the right problem people at the desk just lying about every thing never again will i go to a store that is runned *** poorly . Rude rude
Preferred solution: Let the company propose a solution
Awful
- Dishonesty
Preferred solution: The company to pay for the damage done while in the vehicle was in their possession.
Insurance Fraud
Bad service
- Dishonesty
Preferred solution: Let the company propose a solution
Purchase new rims and tires vehicle vibrates between 45 and 50 miles an hour
Unprofessional Company
Worse service ever!
Horrible
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