3475 Valley Plaza Pkwy, Ft Mitchell, KY 41017
Not resolved

I stopped in on a Tuesday (4/2/2019) to get my tires rotated and balance checked at 8 am and was told it would be at least 2+ hours to get the service. Was asked if I would like to make an appointment for 10 am so I would automatically be the front of the line on Wednesday (4/3/2019),Sounded good.

Now its 9:45 am and they are giving the customer his car at the door when I walk in and there is an open bay. Thinking is is good, but how wrong could I be! Just as I was going to sit down a young man (about 22) walks in a inquires about buying tires. Jason who helped me sells the young man a set of tires.

Now mind you this is a walk in customer. Apparently Jason said I can get you right in to sell the tires! After they take his car to the rack that should have been mine, Jason comes over a says " it will be a little will more we only have 1 rack in the whole store that will lift a 5400 lb Explorer. He blatantly lied to me!

The rack he said wouldn't lift my Explorer is the same rack they used the last time I had this done. If this store has only 1 rack capable of this job TD has serious difficulties! We are not talking a 3500 series truck or a F250-350 Truck.. I will never go to this store again and never recommend it!

I don't know who Jason thought he was BSing, but I'm a retired Mill-Wright and have been around this longer than he has lived! Liars like this do a great disservice to your Company! I feel its all about the new customer and the returning customers can go to back of the bus!

If I went to US 42 Florence store and got right in and out with expectancy! Thank you, Florence Store to know the still is some integrity at TD!!!

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Tire Discounters Reviews

  1. 85 reviews
  2. 33 reviews
  3. 12 reviews
  4. 3 reviews
  5. 7 reviews
Tire Discounters reviews