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Pissed Consumer Interviews ?

I’ve had the worst experience with 2 separate locations that I’ve ever had at a shop. I gave them my car for 48 hours to get rear tires and an alignment and they didn’t do my alignment but did give me paperwork showing that it was done. It still pulled to the left and the steering wheel was still crooked exactly how it was when I pulled it in. I dropped it off and waited 2 an 1/2 hours before I took the car away from them because they hadn’t even pulled it into the shop. I took it to another location just for a 30 minute alignment job and 2 and 1/2 hours later I got it back and they told me that it wasn’t even done the first time. The alignment is better but now the pull is slight and the steering wheel is crooked to the other side. I believe tire discounters is on its death throws and over booking to delay shutting down local shops. I hear their workers are not taken care of and this is reflected in their attitudes. All of my encounters were very stand offish and impersonal. It’s very clear that tire discounters time is much more important than the customers, especially if you want to take the free service they offer. Paying customers with harder tasks would come and go as I wait. I have connections to a prestigious social platform and I will make sure that my fellow people are made aware of my experience and what I believe corporate tire discounters is pushing down the hill to their branches.
Got a huge computer virus when I tried to activate the Tire Discounter credit card online got to step 2 in the instructions and the virus popped up on my computer. Went to the tire store in Richmond KY to let them know what happened they were rude and wouldnt let me...
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1.0
#1319936
Showed up at 1:50 for a 2:00 appt. car not moved in until 2:15. After 2 hours I asked what was taking so long? I was told they were ready to put my tires on & then align. Mgr. came to front desk. I asked him why wasn’t my vehicle ready? He said, “I told you it would be...
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1.6
I liked
  • Closeness to my home
#1317008
Tire Discounters - Could Have Killed ME
Have been going to this store for years. Benji and Lane have been good. Had new tires and level kit put on truck. Came back next day told them not only sounds bad drives bad. Told Chad that I don't think something is right. Gave me a list of things to buy on line. Get...
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Anonymous
Anonymous

You've failed to establish a connection between the incident and the service ; more correlating information is required for those of us who are uninformed about such mechanica...

TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Thank you for alerting us to your experience with your car, Mike. Please be assured that the safety of the customers we serve is our top priority and this shouldn't have happe...

1.0
#1311918
Left call at dealer for flat tire repair 5 hours. Because they were too busy to get too it. No call, went back 30 min before closing. Told then too rotate and balence while it was there. Hadn't been touched. Fixed it when we got back. Said tires were rotated. We...
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TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Thanks for alerting us via review. We take great pride in our craft and strive to have all of our locations operating at a high level. That shouldn't have happened and we trul...

1.3
#1305397
I purchased a new set of tires in September of 2017. I am currently 5mos pregnant and drive my 5 year old daughter around. I value my family's safety with the utmost importance. I brought my Jeep into Tire Discounters in Reynoldsburg, Ohio less than 2 months ago for a...
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PissedOff.Consumer
PissedOff.Consumer

Tire Discounters did reach a resolution to my problem. I now feel the main problem is the Kumho tires. I really believe their tires are sub par. The whole problem could have b...

TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Thanks for alerting us to your experience. This is certainly not the experience we wanted you to have and would appreciate the opportunity to look into what happened. If you c...

1.6
I liked
  • Promptness
I didn't like
  • Voiding a warranty by not offering services that are free
  • Not valuing the safety of my or my familys life
  • Refusing to offer alternate contact options to consumers
#1304137
Before leaving my vehicle with them, I asked how long it would take for a realignment due to other appointments, and was told it would take 1 hour to have my truck realigned. I watched my truck as it was in shop and it sat for 1 hour without even being touched. The 1...
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Anonymous
Theophilus Ghoststone

Standard kiss off responses from Tire Discounter

TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Thanks for the insight into what happened. We take great pride in our craft and communication is the cornerstone of our business. This disconnect shouldn't have happened and w...

#1301864
Truck still not fixed. Was told to bring it up AGAIN. This will be the 3rd time. I dont have time to keep taking off work and going back up there
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TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Thanks for alerting us to your experience. We truly apologize for the inconvenience and we'd like to connect to learn more about your experience as we work to address this wit...

1.4
#1300050
Brought my car into your Anderson 5 mile Rd. store 2 weeks ago for oil change,lube, tire rotation, balance,and alignment. Picked up and got on the highway and experience horrible vibrations. Drove back to TD . After 45 min. told by service mgr. Benjamin they...
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TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

We take all customer feedback and issues to heart. We have strict policies in place to never pressure anyone into unneeded services or products and follow MAP standards on all...

#1298114
Went in to have tires rotated and oil changed. They told me wear bars were near the point the tires needed changed so we had four new tires put on and supposedly aligned and balanced. Took car to a mechanic days later to have an air conditioner belt put on only to find...
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TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Thanks for alerting us via review. We take great pride in our craft and strive to have all of our locations operating at a high level. That shouldn't have happened and we trul...

#1284420
I am very disappointed with this company and their customer service. I was over charged for products and services. I tried calling the corporate office and speaking with customer service the representative told me that someone would call me back that same day. well its...
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Anonymous
by PerfumedCavalierKingCharles

part of what really *** me off about this is a they used scare tactics to get me to purchase parts I probably didn't need by telling me my son had been stopping on one back br...

PerfumedCavalierKingCharlesSpaniel
PerfumedCavalierKingCharlesSpaniel

still no response from the company to this post or my email.

1.8
I didn't like
  • Whole service
  • Using scare tactics
#1282477