268 views
New Reviewer
3 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.6

I purchased a new set of tires in September of 2017. I am currently 5mos pregnant and drive my 5 year old daughter around.

I value my family's safety with the utmost importance. I brought my Jeep into Tire Discounters in Reynoldsburg, Ohio less than 2 months ago for a tire repair. I was called at the conclusion of service with a thumbs up and no recommendations for additional repairs of concerns. Less than 2 months later during a routine oil change at a different company, I was told my rear tires were bald and needed to be replaced.

I knew this was a warranty issue as I've only had the tires 9mos and they were inspected a little over a month ago. The management at Tire Discounters told me that my tires have not been rotated and therefore do not qualify for replacement, and they can only offer me a prorated discount. My tires were inspected during a repair less than 2 months ago and passed. The only option Tire Discounters will offer me is to purchase new tires at a prorated rate.

Their assessment that the tires cannot be covered under warranty is a complete ripoff. Tire Discounters did not rotate my tires at my last appointment because they felt they did not need to be rotated. I have since put 4,200 miles on the tires. The warranty states they should be rotated every 5,000 miles.

I don't understand how the tires can pass inspection less than 2 months ago but now need replaced. I have not paid to have this service completed because I believe they are selling a substandard product that they have no intention of standing by. Tire Discounters is in the business of selling tires and do everything they can to try to make you buy new tires and void any warranty that they have lured you in with. If their own expert installer does not recommend a tire rotation or feel they are worn down, how would I know?

Thank goodness I don't go to them for my oil changes or I would have spun out on the road somewhere by now. I'm afraid to accept a new tire from them as my 5 year old and unborn child depend on my safety.

Reason of review: Warranty issue.

Monetary Loss: $750.

Preferred solution: I do not trust this substandard product and want a better product. I will pay the difference up to the mileage put on the tires after purchase..

Tire Discounters Pros: Promptness.

Tire Discounters Cons: Sloppy service, Failing to inform the consumer of important warranty info, Voiding a warranty by not offering services that are free, Refusing to offer alternate contact options to consumers, Not valuing the safety of my or my familys life.

Location: 8197 E Broad St, Reynoldsburg, OH 43068, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Bena Jnh

Tire Discounters did reach a resolution to my problem. I now feel the main problem is the Kumho tires.

I really believe their tires are sub par.

The whole problem could have been resolved a lot quicker if the manager would have displayed better customer service. I would say this company is okay to do business with but read every line of your warranty and ask for a copy of the warranty before you purchase the product.

TireDiscounters

Thanks for alerting us to your experience. This is certainly not the experience we wanted you to have and would appreciate the opportunity to look into what happened.

If you could, please send your preferred contact information (including full name) to support@tirediscounters.com. We look forward to connecting you with a TD team member soon.

Bena Jnh

I placed a one star rating on this review. It was mysteriously changed to 1.6 stars. I would have put zero stars if possible.

Tire Discounters Reviews

  1. 105 reviews
  2. 51 reviews
  3. 21 reviews
  4. 5 reviews
  5. 13 reviews
Tire Discounters reviews