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Pissed Consumer Interviews ?

I’ve had the worst experience with 2 separate locations that I’ve ever had at a shop. I gave them my car for 48 hours to get rear tires and an alignment and they didn’t do my alignment but did give me paperwork showing that it was done. It still pulled to the left and the steering wheel was still crooked exactly how it was when I pulled it in. I dropped it off and waited 2 an 1/2 hours before I took the car away from them because they hadn’t even pulled it into the shop. I took it to another location just for a 30 minute alignment job and 2 and 1/2 hours later I got it back and they told me that it wasn’t even done the first time. The alignment is better but now the pull is slight and the steering wheel is crooked to the other side. I believe tire discounters is on its death throws and over booking to delay shutting down local shops. I hear their workers are not taken care of and this is reflected in their attitudes. All of my encounters were very stand offish and impersonal. It’s very clear that tire discounters time is much more important than the customers, especially if you want to take the free service they offer. Paying customers with harder tasks would come and go as I wait. I have connections to a prestigious social platform and I will make sure that my fellow people are made aware of my experience and what I believe corporate tire discounters is pushing down the hill to their branches.
I bought four new tires at ur store 6293 glenway ave. The manager sajrd it would take an hr fine. Then this guy comes in with a bad tire wants to get a new one. Meanwhile my car is just about done, when the one guy putting my car back together stops to help this other...
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#1362031
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Tire Discounters - Over charging their suckers

My alternator went out on my car. Tire Discounters quoted me $1,000 and said they would have to take the whole front end off the car to fix it. Goodyear fixed it with an OEM alternator for $568.00 it took thirty minutes to install without tearing the front off the car. They are shysters.
Cold Spring, Kentucky
#1348329
Made an appt for an oil change. Car sat for an hour. Said whats going on with my car? Its been an hour. Do I need to reschedule? Instead of correcting the problem pulled it around and they said when do you want to reschedule? I said why make an appt if you dont honor...
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1.0
#1338682
Paid in cash for 4 new tires. Got my receipt, went home and noticed the tires were the original old tires. My receipt clearly shows 4 new tires and alignment. I went back to the store, they claimed they did an alignment - on the 4 old tires. What kind of management...
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1.3
#1325779
This place is a complete rip off, got all new tires put on here and they completely destroyed my vehicle. Took it back to them twice to get the problem fixed and it's still not fixed and making some horrible noise from the rear wheels. They wanted to charge me over...
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1.0
#1323039
Got a huge computer virus when I tried to activate the Tire Discounter credit card online got to step 2 in the instructions and the virus popped up on my computer. Went to the tire store in Richmond KY to let them know what happened they were rude and wouldnt let me...
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1.0
#1319936
Showed up at 1:50 for a 2:00 appt. car not moved in until 2:15. After 2 hours I asked what was taking so long? I was told they were ready to put my tires on & then align. Mgr. came to front desk. I asked him why wasn’t my vehicle ready? He said, “I told you it would be...
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1.6
I liked
  • Closeness to my home
#1317008
Tire Discounters - Could Have Killed ME
Have been going to this store for years. Benji and Lane have been good. Had new tires and level kit put on truck. Came back next day told them not only sounds bad drives bad. Told Chad that I don't think something is right. Gave me a list of things to buy on line. Get...
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Anonymous
Anonymous

You've failed to establish a connection between the incident and the service ; more correlating information is required for those of us who are uninformed about such mechanica...

TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Thank you for alerting us to your experience with your car, Mike. Please be assured that the safety of the customers we serve is our top priority and this shouldn't have happe...

1.0
#1311918
Left call at dealer for flat tire repair 5 hours. Because they were too busy to get too it. No call, went back 30 min before closing. Told then too rotate and balence while it was there. Hadn't been touched. Fixed it when we got back. Said tires were rotated. We...
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TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Thanks for alerting us via review. We take great pride in our craft and strive to have all of our locations operating at a high level. That shouldn't have happened and we trul...

1.3
#1305397

Contact Tire Discounters

Mailing Address:
Tire Discounters
1 E 4th St
Cincinnati, Ohio 45202
United States
Phone:
(888) 937-8473
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I purchased a new set of tires in September of 2017. I am currently 5mos pregnant and drive my 5 year old daughter around. I value my family's safety with the utmost importance. I brought my Jeep into Tire Discounters in Reynoldsburg, Ohio less than 2 months ago for a...
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PissedOff.Consumer
PissedOff.Consumer

Tire Discounters did reach a resolution to my problem. I now feel the main problem is the Kumho tires. I really believe their tires are sub par. The whole problem could have b...

TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Thanks for alerting us to your experience. This is certainly not the experience we wanted you to have and would appreciate the opportunity to look into what happened. If you c...

1.6
I liked
  • Promptness
I didn't like
  • Failing to inform the consumer of important warranty info
  • Sloppy service
  • Not valuing the safety of my or my familys life
#1304137