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Pissed Consumer Interviews ?

I’ve had the worst experience with 2 separate locations that I’ve ever had at a shop. I gave them my car for 48 hours to get rear tires and an alignment and they didn’t do my alignment but did give me paperwork showing that it was done. It still pulled to the left and the steering wheel was still crooked exactly how it was when I pulled it in. I dropped it off and waited 2 an 1/2 hours before I took the car away from them because they hadn’t even pulled it into the shop. I took it to another location just for a 30 minute alignment job and 2 and 1/2 hours later I got it back and they told me that it wasn’t even done the first time. The alignment is better but now the pull is slight and the steering wheel is crooked to the other side. I believe tire discounters is on its death throws and over booking to delay shutting down local shops. I hear their workers are not taken care of and this is reflected in their attitudes. All of my encounters were very stand offish and impersonal. It’s very clear that tire discounters time is much more important than the customers, especially if you want to take the free service they offer. Paying customers with harder tasks would come and go as I wait. I have connections to a prestigious social platform and I will make sure that my fellow people are made aware of my experience and what I believe corporate tire discounters is pushing down the hill to their branches.
When I called to make my appointment David, the store manager, suggested i not wait since it would take a couple hours for new tires and an alignment. So I scheduled an appointment at 10:00 on Saturday at the store on Lagrange Road in Louisville Kentucky . I dropped...
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I didn't like
  • Store manager
#1400076
It hasn't been a year, and I'm constantly making trips to Tirediscounters purchasing new tires. I bought three tires from them, and I'm having problems with all three. The first two on the driver's side only need air. I put air in them a few days ago. They're not aware...
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Product
#1397593
Taking 2 days to get back to a customer without taking the time to even speak with the local shop and gathering all the pertinent facts is pathetic. From the start of the phone call it was obvious that he had made up his mind that I was wrong and he was right without...
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#1391646
Tire Discounters - Complaint
Tire Discounters - Complaint
Horrible Csr from the mgr. Matthew Sparks He had attitude for coming to work. He was rushing us and he failed to balance my tires ,I initially ask for. And he didn't even balance the tire that I purchased. Although he charged me and apologize for him not remembering to...
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TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

We take the care of our customer's vehicles very seriously. Thank you for informing us. We want to dig in to learn more about your experience and work to improve going forward...

1.0
#1376709
No one can change oil and rotate tires but make an appointment... well you just lost a customer.... i wished i would have known before i paid 800.00 for tires
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TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

We definitely respect your time & take your feedback seriously. Thank you for the alert. We do get backed up from time to time, but the team should be providing updates throug...

1.2
#1376330
This last time I needed a oil change I decided to go to Tire Discounters. (2 weeks ago). My deceased husband of 9 months had bought our last set of tires from this company, so I could get a tire rotation at no cost. The only reason I went this time. Had visited this...
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TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

You review concerns us. We would like to connect you with a TD Rep to learn more and address your concern. Would you mind sending your preferred contact information to tiredis...

#1367206
On 9/24/2018, at the Mt. Washington TireDiscounters store I purchased 4 Michelin tires and 4 tire inflation sensors. Their quote was $80 each for the sensors. When I paid they said the sensors were $102 each. Their reason was they sensors for a Chevy truck were more...
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TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

This just sounds like a bad experience all the way around. We would very much like to learn more about your experience, both the pricing and the customer service issues. Would...

2.9
Mount Washington,Kentucky
I didn't like
  • Failure to complete a job
#1365207
On 9/24/2018, at the Mt. Washington TireDiscounters store I purchased 4 Michelin tires and 4 tire inflation sensors. Their quote was $80 each for the sensors. When I paid they said the sensors were $102 each. Their reason was they sensors for a Chevy truck were more...
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#1365206
I bought four new tires at ur store 6293 glenway ave. The manager sajrd it would take an hr fine. Then this guy comes in with a bad tire wants to get a new one. Meanwhile my car is just about done, when the one guy putting my car back together stops to help this other...
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TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Your time is valuable to us and clearly, something happened that kept the team from displaying that. We would like to understand why there so many breakdowns in communication,...

#1362031

Contact Tire Discounters

Mailing Address:
Tire Discounters
1 E 4th St
Cincinnati, Ohio 45202
United States
Phone:
(888) 937-8473
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Tire Discounters Products and Services

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Tire Discounters - Over charging their suckers

My alternator went out on my car. Tire Discounters quoted me $1,000 and said they would have to take the whole front end off the car to fix it. Goodyear fixed it with an OEM alternator for $568.00 it took thirty minutes to install without tearing the front off the car. They are shysters.
Cold Spring,Kentucky
#1348329