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Pissed Consumer Interviews ?

I’ve had the worst experience with 2 separate locations that I’ve ever had at a shop. I gave them my car for 48 hours to get rear tires and an alignment and they didn’t do my alignment but did give me paperwork showing that it was done. It still pulled to the left and the steering wheel was still crooked exactly how it was when I pulled it in. I dropped it off and waited 2 an 1/2 hours before I took the car away from them because they hadn’t even pulled it into the shop. I took it to another location just for a 30 minute alignment job and 2 and 1/2 hours later I got it back and they told me that it wasn’t even done the first time. The alignment is better but now the pull is slight and the steering wheel is crooked to the other side. I believe tire discounters is on its death throws and over booking to delay shutting down local shops. I hear their workers are not taken care of and this is reflected in their attitudes. All of my encounters were very stand offish and impersonal. It’s very clear that tire discounters time is much more important than the customers, especially if you want to take the free service they offer. Paying customers with harder tasks would come and go as I wait. I have connections to a prestigious social platform and I will make sure that my fellow people are made aware of my experience and what I believe corporate tire discounters is pushing down the hill to their branches.
Tire Discounters - Loose bolt causes damage
Tire Discounters - Loose bolt causes damage
Tire Discounters - Loose bolt causes damage
Tire Discounters - Loose bolt causes damage
Tire Discounters - Loose bolt causes damage
Tire Discounters - Loose bolt causes damage
Tire Discounters - Loose bolt causes damage
Tire Discounters - Loose bolt causes damage
Tire Discounters - Loose bolt causes damage
Tire Discounters - Loose bolt causes damage
On Friday June 8, 2018 the sidewall of my rear passenger tire had a cut on my 2008 Toyota Sienna. A friend and I removed the tire having trouble getting one lug nut off. We placed a spare tire on to replace the one we removed. I drove to Tire Discounters in Mt....
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Company wrote 0 private and 1 public responses to the review from Jun 18.
TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Thanks for alerting us to your experience. We take great pride in our ability to serve our customers. We apologize for the inconvenience and would appreciate the opportunity t...

Mount Washington,Kentucky
#1282426
Tire Discounters - Complaint
Tire Discounters - Complaint
Horrible Csr from the mgr. Matthew Sparks He had attitude for coming to work. He was rushing us and he failed to balance my tires ,I initially ask for. And he didn't even balance the tire that I purchased. Although he charged me and apologize for him not remembering to...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private and 1 public responses to the review from Oct 08.
TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

We take the care of our customer's vehicles very seriously. Thank you for informing us. We want to dig in to learn more about your experience and work to improve going forward...

1.0
#1376709
Tire Discounters - Could Have Killed ME
Have been going to this store for years. Benji and Lane have been good. Had new tires and level kit put on truck. Came back next day told them not only sounds bad drives bad. Told Chad that I don't think something is right. Gave me a list of things to buy on line. Get...
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Company wrote 0 private and 1 public responses to the review from Jul 24.
Anonymous
Anonymous

You've failed to establish a connection between the incident and the service ; more correlating information is required for those of us who are uninformed about such mechanica...

TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Thank you for alerting us to your experience with your car, Mike. Please be assured that the safety of the customers we serve is our top priority and this shouldn't have happe...

1.0
#1311918
New tires installed in february, 8 months later left front tire is completely worn out and a vibration in the steering wheel. I feel that the alignment was never really done. This is my third bad experience with your business. Will give you a chance to make this right...
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Company wrote 0 private and 1 public responses to the review from Nov 23.
Anonymous
Jim

I need a response soon, the tires are so worn that they are becoming dangerous to drive on. 1 937 243 4752

TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Alignments are one of our prize offerings, so we definitely want to take a second look and make this right. We are starting a support ticket for you. If you have a preferred n...

2.4
#1406640
I need someone to call me immediately at 513-571-1896 and give me the reimbursement policy ASAP. Do not give me the customer service number because I have been given that and have called 15 times in the past 3 hours and the phone doesn't even ring it goes straight to...
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Company wrote 0 private and 1 public responses to the review from Nov 26.
TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Thank you for the alert. We would like to connect you with a TD Rep and have started pulling your paperwork. We look forward to connecting.

I liked
  • Closeness to my home
#1408000
On 9/24/2018, at the Mt. Washington TireDiscounters store I purchased 4 Michelin tires and 4 tire inflation sensors. Their quote was $80 each for the sensors. When I paid they said the sensors were $102 each. Their reason was they sensors for a Chevy truck were more...
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Company wrote 0 private and 1 public responses to the review from Sep 25.
TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

This just sounds like a bad experience all the way around. We would very much like to learn more about your experience, both the pricing and the customer service issues. Would...

2.9
Mount Washington,Kentucky
I didn't like
  • Failure to complete a job
#1365207
I purchased a new set of tires in September of 2017. I am currently 5mos pregnant and drive my 5 year old daughter around. I value my family's safety with the utmost importance. I brought my Jeep into Tire Discounters in Reynoldsburg, Ohio less than 2 months ago for a...
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Company wrote 0 private and 1 public responses to the review from Jul 15.
PissedOff.Consumer
PissedOff.Consumer

Tire Discounters did reach a resolution to my problem. I now feel the main problem is the Kumho tires. I really believe their tires are sub par. The whole problem could have b...

TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

Thanks for alerting us to your experience. This is certainly not the experience we wanted you to have and would appreciate the opportunity to look into what happened. If you c...

1.6
I liked
  • Promptness
I didn't like
  • Not valuing the safety of my or my familys life
  • Sloppy service
  • Refusing to offer alternate contact options to consumers
#1304137
This last time I needed a oil change I decided to go to Tire Discounters. (2 weeks ago). My deceased husband of 9 months had bought our last set of tires from this company, so I could get a tire rotation at no cost. The only reason I went this time. Had visited this...
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Company wrote 0 private and 1 public responses to the review from Sep 27.
TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

You review concerns us. We would like to connect you with a TD Rep to learn more and address your concern. Would you mind sending your preferred contact information to tiredis...

#1367206
I visited to Tire Discounters at 2810 Stelzer Rd Columbus, OH 43219 for My tire replacement. They messed up big time. they did all false commitment. - He told me with 4 Cooper Tires there is 75$ amazon gift card. - I handed over my car key around 12:00 pm. He told me...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 01.
1.2
I didn't like
  • Being cheated out of money
  • Failure to complete a job
  • Whole service
#1412638
No one can change oil and rotate tires but make an appointment... well you just lost a customer.... i wished i would have known before i paid 800.00 for tires
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private and 1 public responses to the review from Oct 08.
TireDiscounters
TireDiscounters
Tire Discounters Verified Representative

We definitely respect your time & take your feedback seriously. Thank you for the alert. We do get backed up from time to time, but the team should be providing updates throug...

1.2
#1376330