I recently moved to Hendersonville, TN. I am accustomed to going to the dealership for all services required. I simply needed an oil & filter change and tire rotation. Because there is no Infiniti (I have a 2015 Infiniti Q50) dealership nearby, I decided to give Tire...
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I didn't like
- General managers people skills
- Service
Tire Discounters - Why have an appointment time, 3 hours and I am still here
After getting a quote on tires I asked the rep how long would it take. He told me that if I can in without an appointment it would be about 2 hours, so we SE an appointment time. I showed up 10 minutes early and now it has been 3 hours later and I am still sitting here. All they have done at this point is taken 2 wheels off, nothing else.
Hidden "shop fees" we're not communicated to me before I agreed to let them perform service. Upon payment the gentleman helping us could not explain or justify the fees. I would like some of my money refunded for this rotor service that was way too expensive.
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TireDiscounters
Tire Discounters Verified Representative
We work hard to have transparent up-front pricing. Thank you for alerting us. We definitely care about your experience. We'd like to connect to learn more about this situation...
Ok 2 days n a roll dealing with these clowns. Day 2 went back to get 2 more tires sense they put the wrong ones on yesterday and the place i normally go would have to order them. So im there at 8 when they open and i still sit there 1 1/2 hrs and im the first one...
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TireDiscounters
Tire Discounters Verified Representative
Thank you for alerting us. We definitely care about your experience. We'd like to connect to learn more about this situation. If possible, please send your full name & preferr...
Short Review on October 26, 2016
Worst company ever. Treats employees like dogs, and treats customers like dog ***. Buyer beware. This company is run by the worst men possible, those laying used car sales men. It's the management ***!!
I had my vehicle serviced for a alignment @ TIRE DISCOUNTERS. When we pulled in the shop we had no issues with the car pulling or tire noise. Doing this as a general service to upkeep and maintain the vehicle. We were told the alignment was as close as it could be...
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Anonymous
Adding to the insult of my intelligence a representative offers me 85% of the tire tread as a compensation of the wrong doing ..... this comes out to 117.40 for 2 tires not al...
Product
I didn't like
- Poor service and communication
- Being cheated out of money
Went to Mt Juliet,TN store. Bought 4 tires $1,000. Less than a week took back for vibration. Was told the machine was out of calibration and had been repaired. Sent email to make appointment no return call. Called and made appointment for 3 pm. Still here at 630 pm....
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TireDiscounters
Tire Discounters Verified Representative
Thank you for your alert and feedback. We take customer care and car service care very serious. We would like to connect you with a TD manager to learn more. Would you mind...
Today I got my oil changed and both my front and back brakes changed in less then a hour. The manger Bill was extremely helpful and polite. The store was clean and my service was fast. I had a very short waiting period and the waiting room had the local news on so I...
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Tire Discounters Wheel Alignment Service Review
I went to Discount Tire to get my tires checked for the balance job I received at TireDiscounters and they found "No Wheel Weights" at all on the two tires I purchased at TireDiscounters!!! This inconvenience is rediculus!!! I made a copy of the Discount Tire results and gave to TireDiscounters. My Saturday is shot and a big "Thank You" for that!!!
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Thanks for alerting us via review. We take great pride in our craft and strive to have all of our locations operating at a high level. This shouldn't be happening and we truly...