I called on Tuesday. Brad ordered tires and made me an appointment for Thursday at 10:30.
I left my van there at 10:30. I called at 1:30 to see if they were done yet; they told me it would take a couple of hours and it had already been 3 hours. Matthew lied to me on the phone and told me that they had my van in at that time and were working on it. I asked how long it might be and he said that he had no idea.
I was just around the corner at Kohls in Frankfort. I went over to Tire Discounters and my van was still setting outside. I asked him if it was done and he lied again and said that he told me they were about to take it in. They wasted the time it took me to get there, the 3 plus hours that they had my van, plus the time it took me to get back home.
And no apology for lying to me.
I will never deal with them again. Frankfort, KY