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June 8th 2015 I went in to the Tire Discounters in Richmond, KY at 9:45am on a Monday to get a simple Tire replacement. I was told that it would take approximately 45 minutes to an hour at the most (which was fine because I intentionally came in long before I had to leave for work).

After 2 hours had past and the time for me approached I asked why my car still hadn't been returned for me. The desk worker simply told me "they're still working on it". After further questioning why its taken 2 hours he went and brought back a manager who aggressively "explained" to me that a bolt had come off of my car while they were aligning the tires, and that he had to drive across town to get the replacement part since it wasn't in stock... And that that's was the hold up.

I however found it puzzling since I had seen the same store manager kicked up on the counter socializing for the better part of the morning. It took 3 hours for me to get my tire replaced...

Needless to say I was late to work and extremely disappointed in the service they provided. I mostly certainly will not be a return customer at any point in the foreseeable future.

Reason of review: Order processing issue.

Location: Bloomington, Indiana

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I went to Discount Tire to get my tires checked for the balance job I received at TireDiscounters and they found "No Wheel Weights" at all on the two tires I purchased at TireDiscounters!!! This inconvenience is rediculus!!!

I made a copy of the Discount Tire results and gave to TireDiscounters. My Saturday is shot and a big "Thank You" for that!!!

TireDiscounters

Hi, We do not have a location in Bloomington, In. Could you confirm if you possibly visited a competitor.

If you did visit a Tire Discounters, we would like to connect with you.

We need to confirm which location you visited and your contact information. Please email this to support@tirediscounters.com

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