I recently moved to Hendersonville, TN. I am accustomed to going to the dealership for all services required.
I simply needed an oil & filter change and tire rotation. Because there is no Infiniti (I have a 2015 Infiniti Q50) dealership nearby, I decided to give Tire Discounters (the one located on E Main Street in Hendersonville, TN) a try. I made an appointment for 4:00 and showed up at 3:55. The GM (I believe his name is Mike) told me it would be 30 minutes.
I said that I would walk across the parking lot to the pet store and return within 30 minutes. When I returned to Tire Discounters 20 minutes later, I found my car sitting in the parking lot, just where I had left it. I also noticed that someone who came in after me already had his car being worked on. I was then told by Mike that the technician was at lunch and would be returning soon.
I was livid! I explained that I was in a hurry for personal reasons and appreciated that it would only take 30 minutes. Mike said he didn't know the technician was at lunch and had found out right after I walked away. I told him that he had my cell number and asked why he hadn't phoned me.
He also explained that a different level technician was working on the customer's car that came in after me. I was dumbfounded and very upset. To make matters worse, they couldn't find the tire lock key (or whatever it is called)... but that was because they hadn't looked for it!
So, no time for a tire rotation. They said they reset my oil change maintenance alert, but they had not. I ended up having to do that myself. They said they didn't know how.
I paid the full price for a disaster and would like a refund. I will NEVER go a Tire Discounters again (nor will I refer it to anyone). Certainly this location is horrible! Mike was rude, the service manager was rude and told me they didn't care if I never came back.
They may have their own side to the story, but bottom line, as I explained to the locals here that I know, the folks liked to me about timing, the folks lied to me about their knowledge, the folks were rude and condescending and basically told me that they prefer I don't ever come back... which I'm not. They simply do not care about customer service. Customer service keeps a service business in business.
Too bad they didn't care enough to make me happy. Noone I know will ever give Tire Discounters a try.
Product or Service Mentioned: Tire Discounters Oil Change.
Reason of review: Poor customer service.
Monetary Loss: $48.
Preferred solution: Full refund.
Tire Discounters Cons: General managers people skills, Service.